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Legal

Complaints

Our commitment

We aim to provide a professional and responsive service.

If you are unhappy with any aspect of the service you have received, please tell us so we can investigate the matter.

How to complain

Please contact:

Smart Funding Solutions
Email: enquiries@smartfundingsolutions.co.uk
Telephone: 01244 267694

Address:
Coworkz Business Centre
Office 37 Main Office
Minerva Avenue
Chester West Employment Park
Chester
England
CH1 4QL

Please provide as much information as reasonably possible about your complaint.

What happens next

We aim to acknowledge complaints within five business days.

We will investigate the issues raised and keep you informed where appropriate.

We aim to provide a final response as soon as reasonably possible and within eight weeks where the applicable complaints rules require this.

White Rose Finance Group

Smart Funding Solutions Limited is an Appointed Representative of White Rose Finance Group Ltd.

Where appropriate, a complaint may also be referred or escalated to our principal:

White Rose Finance Group Ltd
Email: compliance@whiterosefinance.com
Telephone: 0333 405 1954

Financial Ombudsman Service

If you remain dissatisfied after receiving our final response, you may be able to refer your complaint to the Financial Ombudsman Service.

You normally have six months from the date of our final response to do so.

Not every commercial-finance complaint will necessarily fall within the jurisdiction of the Financial Ombudsman Service.

Further information can be obtained directly from the Financial Ombudsman Service.

Regulatory status

Smart Funding Solutions is a trading style of Smart Funding Solutions Limited (FRN: 972740) who are Appointed Representatives of White Rose Finance Group Ltd (FRN: 630772) who are directly authorised by the Financial Conduct Authority.